- MozyHome Quick Start
- MozyHome User Guide
- MozyHome Overview
- Installing MozyHome
- Using the Settings Window
- Understanding the Status Window
- Restoring Files from the Client
- Getting Your Files with Web Access
- Logging In to MozyRestore
- Understanding MozyRestore
- Choose Files to Restore
- Restoring All My Files
- Restoring a Single File
- Restoring Several Files
- Restoring a File I Deleted from My Computer
- Restoring an Older Version of a File
- Restoring Files from a Different Drive
- Restoring Files from a Different Computer
- Restoring Backup Sets
- Understanding the Browse Page
- Searching for Files
- Strategies for Using MozyRestore
- Choose the Delivery Method for Your Restored Files
- Get Your Restored Files
- Troubleshooting
- Replacing a Computer
- Managing Your Account
- Internationalization
- Uninstalling MozyHome
- Installation Command Line Switches
- Frequently Asked Questions
- Stash Beta Documentation
- Stash Beta Documentation
- Stash Quick Start Guide
- Frequently Asked Questions (FAQs)
- About Mozy Stash Beta
- What is Stash?
- How does Mozy Stash work?
- How is Stash different from MozyHome?
- How is Stash different from the Mozy app for mobiles?
- Will using Stash require additional storage?
- Is Mozy Stash available with MozyPro?
- Is Mozy Stash available with a MozyHome Unlimited account?
- Do I have to use Mozy online backup to use Stash?
- How do I join the Stash beta program?
- How do I report an issue I found with Stash?
- How do I get help during the Beta?
- How many computers can I link to my Stash account?
- Can I use a mobile device with Stash?
- Can I access my Stash through the Internet?
- Prevent MozyHome from Including the Stash Folder in Back Ups
- Is Stash available in languages other than US English?
- Installing and Setting Up Stash
- What operating systems does Stash support?
- Does Stash need to be installed on every computer?
- Why does Stash require a single folder for synchronizing files?
- How many computers can I link to my Stash account?
- Change Program Settings in Stash
- Change the Location of Your Stash Folder
- Can I use an external drive for my Stash folder?
- Prevent MozyHome from Including the Stash Folder in Back Ups
- Add Individual Files and Folders to Your Stash
- Make the Stash Folder the Default Save Location for Documents
- Enable Growl Notifications for Stash
- How do I access files when I'm not a linked computer?
- Unlink a Computer from Your Stash Account
- Determine the Storage Space Available for Stash
- Limit the Bandwidth Available for Stash
- Uninstall Stash from a Computer
- Managing Linked Computers
- How many computers can I link to my Stash account?
- How do I access files when I'm not a linked computer?
- Can I use a mobile device with Stash?
- Unlink a Computer from Your Stash Account
- Change the Account Stash is Linked To
- Sync Files Between Computers
- Pause and Resume Synchronization
- Will Stash sync files to another computer even if it is offline?
- Make the Stash Folder the Default Save Location for Documents
- Download a File to a Mobile Device
- Limit the Bandwidth Available for Stash
- Determine the Storage Space Available for Stash
- Working with Your Stash
- How do I access files when I'm not a linked computer?
- Change the Location of Your Stash Folder
- Can I use an external drive for my Stash folder?
- Force Stash to Resync All Files
- Search for Files in Your Stash
- Recover an Accidentally Deleted File
- Recover an Older Version of a File
- Determine the Storage Space Available for Stash
- Sync Files Between Computers
- Will Stash sync files to another computer even if it is offline?
- Add Individual Files and Folders to Your Stash
- Make the Stash Folder the Default Save Location for Documents
- Download a File to a Mobile Device
- Can I rename a file after its been sychronized?
- Is there a limit to the size of a file that can be synchronized?
- Mozy Stash Web Access
- How is Stash different from MozyHome?
- Will using Stash require additional storage?
- How many computers can I link to my Stash account?
- Sync Files Between Computers
- How do I access files when I'm not a linked computer?
- Recover an Accidentally Deleted File
- Recover an Older Version of a File
- Determine the Storage Space Available for Stash
- Can I use a mobile device with Stash?
- Unlink a Computer from Your Stash Account
- Change the Account Stash is Linked To
- Search for Files in Your Stash
- Sync Files Between Computers
- Is there a limit to the size of a file that can be synchronized?
- How do I...
- Change the Location of Your Stash Folder
- Change Program Settings in Stash
- Prevent MozyHome from Including the Stash Folder in Back Ups
- Unlink a Computer from Your Stash Account
- Force Stash to Resync All Files
- Search for Files in Your Stash
- Sync Files Between Computers
- Limit the Bandwidth Available for Stash
- Determine the Storage Space Available for Stash
- Enable Growl Notifications for Stash
- Change the Account Stash is Linked To
- Recover an Accidentally Deleted File
- Recover an Older Version of a File
- Pause and Resume Synchronization
- Add Individual Files and Folders to Your Stash
- Download a File to a Mobile Device
- Uninstall Stash from a Computer
- Make the Stash Folder the Default Save Location for Documents
- About Mozy Stash Beta
- Mobile
- Mozy for Android
- Mozy Overview
- Introduction to Mozy Stash
- Installing Mozy for Android
- How do I log in to Mozy?
- How do I log out?
- Saving a Personal Key
- What files can I view?
- How do I view a file?
- How do I save an image to my phone?
- How do I share a file?
- How do I view a High Res image?
- How do I change passcode locking?
- How do I change my passcode?
- How do I change my personal key?
- How do I get technical support?
- Mozy for iPhone
- Mozy Overview
- Introduction to Mozy Stash
- Installing Mozy for iPhone
- How do I log in to Mozy?
- How do I log out?
- Saving a Personal Key
- What files can I view?
- How do I view a file?
- How do I post a picture to Facebook?
- How do I save an image to my iPhone?
- How do I email a file?
- How do I view a Hi-Res picture?
- How do I change passcode locking?
- How do I change my passcode?
- How do I change my personal key?
- How do I get technical support?
- Mozy for Android
- Media Restores
- MozyHome Release Notes
- Restore Manager Release Notes
How do I migrate from one platform to another?
MozyHome cannot directly restore files backed up from one platform (Windows versus Mac) to a different platform. This means that when you install MozyHome on a new computer, if the new computer and the old computer have different platforms, you cannot choose the option to replace a computer.
However, you can restore files from one platform to another. To do this, the best option is to request a DVD restore, as this allows for the greatest compatibility. For more information, see Understanding MozyRestore.
While it is possible for you to download using Web restore between platforms, we advise that only advanced computer users attempt this. This is because the task involves a many manual steps, a good understanding of difference in folder structures between platforms, and a working knowledge of file compression on both platforms.
Files are restored in the format and folder structure appropriate for the platform of the computer they were backed up from.
Files backed up from the Windows platform are zipped together as a .zip file. If your filenames contain unicode text or more than 256 characters, they are instead zipped into an .exe file. While a .zip file can be opened on a Mac, an .exe file must first be downloaded to a Windows computer for extraction. After that, you can manually copy the files to a Mac.
Files backed up from the Mac platform are compiled into a .dmg file. If you are restoring to a Windows computer, you have a choice for extracting the files from the .dmg files. You can open the .dmg files on a Mac and copy them to a Windows computer, or download a utility that allows you to extract .dmg files on Windows. For example, the latest beta version of 7-Zip allows you to extract a .dmg file on Windows.
When restoring files from one platform to another platform, some files may not be compatible between platforms and applications. You are responsible for this risk, and Mozy cannot be held responsible for any issues that arise.
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