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Understanding the Status Window

The MozyHome Status window lets you see the status of the latest backup or restore, and start a backup manually. It also provides access to see what files are backed up, to restore files, to change your settings, and to get more space for your backups.

Figure 1. Status Window
Status Window

After a backup or a restore has been attempted, the Status window displays whether the backup or restore was successful, and when it was completed. If an error occurred during the backup or restore, the window displays an error code with a brief explanation for the error and a link for more information.

An indication is made if any files are marked for permanent deletion from the data center after the 30-day retention period. This happens either when files are deleted from your computer or when files are deselected from backing up. Such files immediately stop counting against your use of storage space.

This also alerts you when files you want to back up are not being backed up in situations like these:
  • A drive on your computer is malfunctioning, causing some or all files to appear to be missing and therefore deleted. In the time before those files are permanently deleted from the data center, you can resolve the issue with the drive, possibly by restoring your files to a replacement drive.
  • Files on your computer may have been unintentionally deleted or deselected from backing up.
  • A drive on your computer is not connected while MozyHome is backing up, so its files are considered deleted. If you reconnect that drive during a subsequent backup within the retention period, all files marked for deletion from the data center are un-marked and reassociated with their counterparts on your hard drive. If you wait to reconnect that drive until after those files are deleted from the data center, you may need to re-select those files and back them up again from scratch.

If you make a habit of reviewing the Status window when backups complete, you can notice if there is a problem with your computer and be able to take action.

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