- What's New?
- Installing MozyHome
- Using the Settings Window
- Understanding Backup Sets
- Selecting Backup Sets
- Creating Custom Backup Sets
- Editing Backup Sets
- Using the File System Tab to Select Backup Content
- About Deleting, Moving, and Renaming Files
- Scheduling Backups
- Configuring Options
- About the History
- About Restoring Files
- Changing the Location of Temporary Files
- The Status Window
- Restoring Files
- Replacing a Computer
- MozyHome Online Account Pages
- Internationalization
- Uninstalling MozyHome
- Understanding Backup Speeds
- MozyHome Basics
- What is MozyHome?
- What's so special about MozyHome?
- How do I use MozyHome?
- How much does it cost?
- Which operating systems does MozyHome support?
- Does MozyHome support Windows 7?
- Is MozyHome secure?
- How does Mozy respect my privacy?
- How does MozyHome remote backup help me comply with the HIPAA security and privacy rules?
- Is MozyHome HIPAA compliant?
- Are there any file types or sizes that I can't back up?
- How many files can I back up?
- Will MozyHome back up everything?
- How does MozyHome protect my data?
- Is there a limit to what I can back up with MozyHome Unlimited?
- How do I know that my data is safe and secure?
- How often can I restore my data?
- Can I share my backed up data with others?
- Does MozyHome support external drives?
- Does MozyHome support network drives?
- What happens if I delete a file accidentally?
- Where do I find my referral code?
- Configuring MozyHome
- How do I upgrade to the latest version of MozyHome?
- How do I change my password?
- How do I change the email address associated with my account?
- Can I use MozyHome if I am behind an HTTPS proxy?
- What happens if I delete a file marked for backup?
- How do I get more storage space?
- What do the symbol overlays on my file icons mean?
- How do I remove the green check marks appearing on my data files?
- How do I cancel my MozyHome account?
- How do I change the credit card on my MozyHome account?
- Can I change my encryption key?
- How do I delete a machine from my account?
- How do I uninstall the Ask Toolbar?
- Can I view or edit my files on the Mozy servers?
- Why can't I find my Program Files or Windows folders in my MozyHome Configuration?
- How do I upgrade from MozyHome Free to MozyHome Unlimited?
- What should I do if I lose my private encryption key?
- Why are green check marks appearing on my file and folder icons?
- Can I uninstall and reinstall MozyHome without affecting the backup sets I already have?
- How do I change my account user name?
- I registered, but I never got a confirmation email.
- How do I migrate from one computer to another?
- How do I migrate from one platform to another?
- How do I add a machine to my Mozy account?
- How do I replace my machine with a new one?
- Backing Up
- Which files should I back up?
- I have a small business. Can I back up my server with MozyHome?
- Why has MozyHome stopped performing backups?
- How can I view backup status?
- How long does it take to back up?
- Will subsequent backups take as long as the first?
- What if I lose my connection to MozyHome during a backup?
- My C drive fills up when I run a backup. How do I fix that?
- How do I backup Outlook and Outlook Express files with MozyHome?
- How do I delete old backups?
- My backup stopped and when I restarted it, it started over again. Why?
- Restoring
- How do I restore my data?
- I'm trying to restore, but it keeps sitting at the Loading backup screen.
- Where do I put my restored files for common applications?
- Why can't I see my deleted files when doing a Web restore?
- How do I change the date for the files I want to restore?
- 7-Zip Diagnostic Window
- "Not a valid win32 application error" appears
- Performance
- Why does MozyHome show a different quota on the website than it does in the client?
- MozyHome seems to bog down my system. Is there a way to fix this?
- The Start Backup button is grayed out. How do I start my backup?
- What does reticulating splines mean?
- Mozy is not uploading data fast enough.
- Why do I keep getting a ConnectionError1?
- I installed or upgraded MozyHome and everything stopped working.
- Why am I getting an AccountError5?
- How do I contact support?
How do I migrate from one platform to another?
Although you cannot replace your computer with a computer of a different platform, you can restore files from one platform to another. Mozy suggests that you perform a DVD restore for greatest compatibility.
When doing a Web restore, files for the Windows platform are zipped together as a .zip file, and for Mac they are compiled into a .dmg. For Windows, if your filenames contain unicode text or more than 256 characters, Mozy puts your files in an .exe file.
If the files you are restoring includes a file larger than 2 GB, MozyHome compresses the files using 7-Zip. For Mac, you can open these files directly on your Mac. However, for Windows, you will need to download and install the 7-Zip application to unzip the files. You can download the 7-Zip application at: http://sourceforge.net/project/downloading.php?groupname=sevenzip&filename=7z457.msi&use_mirror=superb-east.
To restore your files from Windows to a Mac, the best option is to request a DVD restore as this allows for the greatest compatibility. However, if you need to do a Web restore, most files will download as .zip files. These .zip files can be opened on your Mac and copied to any directory you desire. However, if your files are in a .exe format, you need to download the .exe file on a Windows computer first. When you double-click the .exe file, it automatically extracts the files to the specified directory. Once the files have been extracted on a Windows computer, you can then copy the files to your Mac computer.
To restore files from a Mac to Windows, the best option is to request a DVD restore as this allows for the greatest compatibility. However, if you need to do a Web restore, your files will download as .dmg files. You have a couple choices for extracting the files from the .dmg files. You can open the .dmg files on a Mac and copy them to a Windows computer, or download a utility that allows you to extract .dmg files on Windows. For example, the latest beta version of 7-Zip allows you to extract a .dmg file on Windows.
When restoring files from one platform to another platform, some files may not be compatible with the Windows platform and applications. When migrating from Mac to Windows, you are responsible for this risk, and Mozy cannot be held responsible for any issues of comparability that arise.
Please let us know if the information on this page was helpful. And if not, what we can do to improve it. Please leave your feedback here.
If you were not able to find the information you were looking for, or you need assistance with a Mozy product, please contact Mozy Support.